Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, company name, referral source, and in some cases a customer code, business size, type, and volume. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about the User’s means of connection to our websites, such as the operating system and the Internet service providers utilized and other similar information.
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How We Use Collected Information
Dura Supreme may collect and use Users’ personal information for the following purposes:
- To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use the feedback you provide and/or your activity to improve our products, services, and website.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service (for example we may provide information to one of our contracted sales rep agencies/agents to help provide a higher level of customer service).
- To run a promotion, contest, survey, or other feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order or shipment. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site or email service provider.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site, email service providers, and secured internal database/software.
Sharing your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. When you submit sensitive information via the website, your information is protected both online and offline. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys and providing service. For example our advertising & communication partners (e.g. Google Analytics, Constant Contact, AddThis) or our contracted Sale Representation agencies/agents. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Dura Supreme welcomes your comments and other communications, photos, videos, or any other content that you submit to Dura Supreme’s website or share through various formats (including social media platforms, email, private messaging apps, and more), and that you allow Dura Supreme to feature, such as your name, social media handle, business name, photographer details, accompanying text, and any images from your social media accounts (e.g. Twitter™, Instagram™, Pinterest™, Facebook, Houzz) (collectively, “User Content”) as long as the User Content submitted by you complies with these Terms & Conditions as well as Dura Supreme’s General Review Writing Guidelines, which are incorporated into these Terms & Conditions in their entirety. To learn more about and respond to our User Submitted Content/Media Policy, CLICK HERE.
This document was last updated on February 2022